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Support & Help Center
Frequently Asked Questions (FAQs)
Have questions about our cookware, delivery, bulk orders or returns? Find all answers below.
How long does delivery take for my order? +
All orders are dispatched from our central Rajkot/Ahmedabad hubs within 24 to 48 hours. Delivery takes 3 to 7 business days depending on your location across India. Express shipping is also available during checkout.
Do you offer Cash on Delivery (COD)? +
Yes! Cash on Delivery is available across all serviceable Indian pincodes. For high-volume or heavy cookware shipments, a small nominal advance booking deposit is collected online to confirm dispatch, and the remaining balance is paid upon delivery.
How can I place B2B Wholesale / Bulk Orders? +
We offer direct manufacturer wholesale pricing with tier discounts for retailers, dealers, and distributors. You can select pack combos (6, 12, 18, 24 pcs) directly on the product page or request transport logistics through checkout.
What is your Return and Replacement Policy? +
If you receive any damaged or defective item, you can initiate a return within 7 days of delivery through the Create Return link or by contacting our customer support team with unboxing photos/videos. A free replacement or full refund will be processed immediately.
How do I track my order? +
Once your package is dispatched, a live tracking link with the courier AWB number (Delhivery, Xpressbees, Shiprocket) will be sent via SMS/WhatsApp. You can also track your shipment anytime via the "Track Order" page on our website.
Are your cookware and food storage containers food-safe and BPA-free? +
Absolutely. All Nita Kitchenware containers, lunch boxes, and cookware are manufactured using 100% food-grade, BPA-free virgin plastic and premium virgin stainless steel compliant with national safety standards.
support@nitakitchenware.in
+91 8000490000
