Privacy Policy

1. Information We Collect

To provide high-performance e-commerce and wholesale trade services across India, we collect:

• Personal Identification: Full Name, Email Address, Mobile Phone Number, Billing and Doorstep Delivery Address with Pincode.
• B2B Trade & Business KYC: Registered Business Name, GSTIN (for tax invoicing), Trade Role (Retailer, Wholesaler, Dealer, Distributor), Transporter Booking details.
• Transaction & Order History: Order IDs, purchased SKU items, carton quantities, payment transaction references, and live courier tracking logs.
• Device & Interaction Data: IP address, device operating system, browser type, cookies, and browsing preferences to enhance website responsiveness and cart persistence.

2. How We Use Your Information

• Order Fulfillment & Dispatch: Generating packing slips, dispatching consignments, generating live Courier AWB numbers (XpressBees, Delhivery, Shiprocket), and scheduling freight pickups.
• Automated Notifications: Sending SMS, WhatsApp, and email alerts regarding order confirmations, OTP verification, live transit updates, and invoice downloads.
• B2B Wholesale Pricing: Verifying business account roles to unlock tiered carton discounts and customized commercial bulk quotes.
• Customer Support: Resolving warranty claims, product inquiries, damaged transit reports, and providing after-sales kitchenware assistance.

3. Data Sharing & Third-Party Service Providers

We do NOT sell, rent, or trade your personal or business data to any third-party marketing companies. We share necessary data strictly with trusted service partners under strict confidentiality agreements:

• Logistics Partners: Delhivery, XpressBees, Shiprocket, and verified transport freight operators solely to deliver physical goods to your address.
• Payment Gateways: Razorpay and certified banking networks for secure transaction verification and instant payment settlements.
• Communication Infrastructure: Fast2SMS and WhatsApp Business API gateways for automated OTP and order tracking broadcasts.

4. Payment & Financial Security

All online payments (UPI, Debit/Credit Cards, Net Banking, EMI) are processed through PCI-DSS Level 1 compliant payment gateways (Razorpay) utilizing 256-bit SSL encryption. Nita Kitchenware NEVER stores your credit card numbers, CVVs, expiration dates, or bank account PINs on our servers.

5. Cookies & Local Session Storage

Our platform uses essential session cookies to remember items in your shopping bag, maintain active logins across page reloads, and preserve your pincode location preference. You may disable cookies through your browser settings, though certain cart and checkout functionalities may be restricted.

6. Data Retention & Account Control

We retain transaction records and tax invoices as required under Indian Goods and Services Tax (GST) laws and commercial accounting statutes. You may review, edit, or request closure of your user profile at any time by accessing your Customer Dashboard or contacting our support team.

7. Grievance Officer & Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our designated Grievance Officer: