Return Policy Page
7-Day Easy Returns & Hassle-Free Replacements
🛡️ Customer Satisfaction Commitment: At Nita Kitchenware, every product undergoes strict multi-stage quality control checks. If you receive a damaged, defective, or incorrect product, we offer a 7-Day Replacement or Refund Guarantee.
1. Eligibility Criteria for Returns & Replacements
You may initiate a return or replacement request within 7 days from the date of delivery under the following conditions:
- The product received is physically damaged, dented, or broken upon arrival.
- Manufacturing defect (e.g., loose handles, uneven induction base, coating peel upon arrival).
- Incorrect item, color, gauge, or size delivered compared to the order summary.
- Missing parts or accessories (e.g., missing glass lid, handle screws, or warranty cards).
2. Mandate: Unboxing Video Requirement
To ensure swift claim settlement and protect against transport transit damage, customers are strongly advised to record a continuous 30-second unboxing video while opening the parcel. This video serves as proof for courier claims and speeds up instant replacement approval.
3. How to File a Return / Replacement Claim
- Go to My Account > Order History on Nita Kitchenware website or app.
- Select the delivered order and click Request Return / Replacement.
- Upload 2–3 clear photos of the product and packaging, along with a brief description of the issue.
- Alternatively, email our claims desk at returns@nitakitchenware.in or WhatsApp us at +91-+91-8000490007.
4. Reverse Pickup & Shipping Guidelines
Once your return request is approved, our logistics partner (XpressBees / Delhivery) will arrange a reverse pickup from your delivery address within 24–48 hours at zero extra charge to you. Please ensure the product is securely packed in its original box with all tags and accessories intact.
5. Refund Processing Timelines & Modes
- Prepaid Orders (Cards/UPI/Net Banking): Refund will be credited back to the original source payment account within 3 to 5 business days after reverse inspection approval.
- Cash on Delivery (COD) Orders: Refund will be transferred directly to your bank account via NEFT/IMPS or issued as Nita Store Credit Wallet balance per your choice.
6. Non-Returnable Scenarios
- Products showing signs of intentional misuse, burnt surfaces due to dry heating, or physical damage caused after delivery.
- Items returned without original packaging, brand boxes, or tags.
- Custom engraved, customized B2B bulk orders, or clearance sale liquidation items.
Have questions about an existing return?
Contact our Helpdesk Team at returns@nitakitchenware.in with your Order ID for instant status updates.
