Return Policy Page

1. Eligibility for Return & Replacement

You are eligible for a free replacement or return within 7 days from the date of doorstep delivery under the following circumstances:

• Transit Damage: Dented metal, broken handles, shattered glass lids, or deformed base resulting from transport handling.
• Manufacturing Defect: Faulty rivet bonding, delamination in tri-ply base, loose induction plates, or non-functional safety valves.
• Wrong Product or Variant: Receipt of a different size, liter capacity, material, or incorrect SKU compared to your order confirmation.
• Missing Parts: Missing screws, handles, gaskets, or accessories that are part of the ordered package.

2. Unboxing Video Protocol (Transit Damage Claims)

Because heavy cookware and stainless steel products undergo rigorous courier transport, we strongly recommend recording a continuous 360-degree unboxing video when opening your parcel.

• Please inspect the outer carton and courier label before cutting the tape.
• Show the damaged area clearly in the video or take clear high-resolution photographs.
• Share the unboxing proof with our support team on WhatsApp (+91 80004 90000) or email support@nitakitchenware.in within 48 hours of delivery.

3. How to Initiate a Return / Replacement

1. Step 1 - Raise a Request: Log in to your account and go to Purchase History > Order Details > Request Return, or message our WhatsApp Help Desk with your Order ID and photos.
2. Step 2 - Pickup & Inspection: Our logistics partners (Delhivery / XpressBees / Shiprocket) will schedule a doorstep reverse pickup within 2–3 business days.
3. Step 3 - Free Dispatch of Replacement: Once the return pickup is registered or the item is verified, we dispatch your fresh replacement unit via express shipping at zero extra cost.

4. Refund Policy & Timelines

If a replacement unit is unavailable in stock, or if you prefer a complete refund, the funds are processed back to your original payment method:

• UPI / Google Pay / PhonePe / Paytm: 24 to 48 hours after return approval.
• Debit / Credit Cards & Net Banking: 3 to 5 business days (depending on your bank's settlement cycle).
• Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account via IMPS/NEFT or credited as instant Nita Wallet balance upon providing bank details.

5. Non-Returnable Conditions

Returns cannot be accepted under the following conditions:

• Products showing signs of extensive kitchen usage, dry heat burning from unattended cooking, or abrasive steel wool scratching.
• Items returned without original packaging, brand tags, warranty cards, or included accessories.
• Requests raised after the 7-day post-delivery replacement window has elapsed.

6. B2B Wholesale & Master Carton Consignments

For commercial bulk consignments shipped via road transport trucks, any shortage or damaged carton must be noted directly on the Transporter Lorry Receipt (LR copy) at the time of delivery depot receipt and reported to our B2B trade manager immediately for credit note or replacement dispatch.