1. Introduction & Agreement to Terms

Welcome to Nita Kitchenware (accessible via nitakitchenware.in). By accessing, browsing, registering an account, or placing an order on our website or mobile applications, you ("Customer", "User", or "Buyer") agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, and Return Policy. If you do not agree with any part of these terms, please do not use our services.

2. Account Registration & Security

When creating an account on Nita Kitchenware, you agree to provide accurate, complete, and updated information. You are solely responsible for maintaining the confidentiality of your login credentials, password, and OTP verification codes. Any activity occurring under your account remains your legal responsibility. Nita Kitchenware reserves the right to suspend or terminate accounts that violate security protocols or engage in fraudulent activities.

3. Product Specifications, Pricing & Stock Availability

• Catalog Accuracy: We strive to provide high-resolution images and precise specifications for all kitchenware items, including SS grade (304 / 430), tri-ply layers, non-stick coatings, capacity, and dimensions. Minor handcrafted or finish variations may occur due to industrial manufacturing processes.
• Pricing & Taxes: All prices listed are in Indian Rupees (INR ₹) inclusive of applicable GST unless explicitly stated otherwise. We reserve the right to revise prices, discounts, and promotional offers at any time prior to order confirmation.
• Stock Availability: Orders are subject to stock availability. In the event an item becomes unavailable after order placement, our support team will contact you for a replacement or issue a full refund within 48 hours.

4. B2B Commercial & Wholesale Orders

For commercial kitchens, hotels, catering partners, and retail distributors placing B2B bulk box orders, custom tiered pricing, MOQs, and freight quotes apply. Commercial invoices with valid GSTIN details will be generated for input tax credit claims. Custom branded or OEM products produced on request cannot be cancelled once manufacturing has commenced.

5. Payments & Transaction Security

We support secure payments via Razorpay, Credit/Debit Cards, Net Banking, UPI (GPay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible pincodes. All transactions are encrypted via SSL (TLS 1.3) protocols. Nita Kitchenware does not store raw card numbers or CVV details on its servers.

6. Intellectual Property

All logos, brand names, product designs, graphics, code, and editorial content on nitakitchenware.in are the intellectual property of Nita Kitchenware and its verified manufacturing partners. Unauthorized reproduction, scraping, or commercial exploitation of site assets is strictly prohibited.

7. Limitation of Liability & Governing Law

Nita Kitchenware shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or services beyond the invoice value of the purchased goods. These terms shall be governed and construed in accordance with the laws of India, subject to the exclusive jurisdiction of the competent courts in India.