Support Policy Page

1. Order Processing & Dispatch Timelines

• Standard Dispatch Window: Retail and B2B orders received before 2:00 PM IST on working days are processed and dispatched within 24 to 48 hours.
• Quality Check & Packing: Every item is inspected for surface finish, lid alignment, handle tightness, and zero dents before being vacuum-sealed or boxed in high-burst-factor corrugated packaging.
• Custom / Preorder Manufacturing: Bulk custom-branded or high-capacity hotelware runs requiring specialized fabrication are scheduled with dedicated lead times indicated on your invoice.

2. Delivery Partners & Shipping Modes

• Express Doorstep Couriers: For individual retail orders and sample cartons up to 15 kg, we partner with premier integrated logistics networks including Delhivery, XpressBees, and Shiprocket.
• Commercial Freight Transport (B2B Bulk): For heavy wholesale orders (master cartons and pallets), goods are booked via verified road transport carriers (V-Trans, TCI, Safechem, Om Logistics, or customer-preferred local transport) on a "To-Pay" freight basis.
• Factory Pickup Option: Customers and trade buyers are welcome to collect cleared consignments directly from our Rajkot warehouse facility.

3. Estimated Delivery Times

4. Live Tracking & Courier Notifications

As soon as your shipment is handed over to the carrier:

• You will receive an automated SMS and WhatsApp notification with the carrier name and live Airway Bill (AWB) tracking number.
• You can track the live milestone progress anytime via our dedicated Track Order Page using your Order ID.

5. Customer Care & Support Channels

Our dedicated support team is ready to help you with order inquiries, product guidance, warranty assistance, or transport coordination: